Our experience was with Emily and her team. At first, we were a little hesitant because it's hard to find quality service and customer service, but they had it all and they didn't disappoint! Emily was were knowledgeable, listened and communicated well during our conversation both over the phone and in person. Our car is now driving like a quiet machine now! We are very satisfied with every aspect of our service experience. You can expect fair pricing and the waiting room is well stocked- you could easily bring your laptop and work while you wait. STR has earned our trust with one visit and we will be using them moving forward. We have an older Lexus and I saw many makes and models being serviced. If you are looking for honest and knowledgeable professionals, you should give them a try.