We typically have a good experience at STR. This time was no different but felt there were a few minor things overlooked. Our van passed inspection but later that day had to have tire repaired that was leaking air due to metal found in it. Probably not fault of STR but thought they might have caught it during inspection. Our other car wouldn’t start in the parking lot after it had been serviced - had to have it looked at again to determine problem. This issue was handled well - just felt it could’ve been avoided.
Thank you for the feedback Tara! We apologize for the oversight, it's not how we like to send our customer's back on the road! We are in the process of training and performing quality checks and we completely missed this one... We will address these issues and again, apologize for your past experience. We strive to do better than that. I hope we can redeem ourselves on your next visit.
- STR Automotive