Mooresville Auto Repair

5

5

STR has always been amazing! Have gotten me in for an oil change with just a call and also just recently did a complete front brake job on my Jeep Wrangler in the same day! Wouldn’t send anyone anywhere else! thanks so much for your guys help!

5

Good people. Professional biz. Highly recommend.

5

I was concerned about my car as it is an older vehicle. I wanted to be sure it wouldn’t break down.

2

Basic shop. Won’t come here again as they won’t let you use your own products. I’m not going to use inferior oil or parts so they can make profit off of items that aren’t as good. The labor cost are outrageous and not worth the $150 an hr charge.

We do not install customer supplied parts for a variety of reasons. First, in order to provide you a warranty our warranty company requires us to supply the part. Second, experience has shown us that customers are not versed in the intricacies involved in ordering parts. As such, they will more times than not bring us the wrong part or a cheaply made part. This slows down the entire operation. We only have 5 bays and can not afford to have a bay down waiting on the correct part. Finally, yes we do make a profit on the parts we sell. Profit is the reason we come to work everyday. I think you’re going to be surprised to find that most if not every shop in the area has the same no customer supplied parts policy. If they don’t, they probably won’t be around for too long because… profit. I think it’s pretty petty to leave a bad review for a company because you don’t like the policies. Do you leave Outback Steakhouse a bad review because they won’t let you bring your own steak? Not everybody is our customer, and that’s ok.

- STR Automotive
5

Sent my GF here to get my vehicle inspected and she said they were really nice and was able to get it completed within 20 minutes.

5

STR is my go-to shop. They're knowledgeable, friendly, and get the work done in a timely fashion. Even my husband - a mechanic himself - trusted them to do good work for a fair price.

1

Dishonest Business. Did warranty work that was covered 100% (labor, parts, taxes, etc) on my Jeep Wrangler & did not let me know "they had to make a profit" prior to them surprise billing me for another $400! When confronting them about their practices I was met with the excuse of "We thought we told you but, hey we gotta make a profit." If I would have known prior I would have still authorized the repair because my car was already with them but surprise billing on completion of job is SHADY BUSINESS! I tried to put good faith in them again today when dropping off my vehicle for an oil change since they changed it last & I was quoted $500 because the previous tech that "no longer works there" over-torqued my oil filter & they would have to "break the housing" to get it off. Yet when confronting them about this I was met with a blatant lie of "we didn't change your oil last" , yet when they repaired my oil cooler prior an oil change was REQUIRED. I ended up taking my car down the road & they quoted me $150 to take off the filter, replace it & change the oil! Immoral & fraudulent repair shop that can't take accountability for their mistakes. Would not be surprised if the owner left a shamless passive agressive review, just like they did with all the other complaints prior to me!

We don’t do “warranty” work. You’re referring to your aftermarket repair contract. They wanted to use used parts to repair your vehicle. We don’t use used parts. They will only pay the amount to do the repair using used parts. So they would not pay the total amount needed to cover the repair using new parts. You were informed of the difference between the amount they would pay vs. the amount we charged. I don’t expect you to remember this judging by the cloud of pot smoke that exits your vehicle every time the door is opened. As for the oil change, we replace your oil cooler assembly in 8/22 at 131k miles. The oil cooler comes with a new oil filter already installed. We did complete the oil change by draining and refilling the oil. On 5/25/23 and 142k miles you brought your Jeep to us to have an oil change because you had stripped the oil filter cap trying to get it off. I understand why, because it was ridiculously over tightened. Why didn’t do that though. For 1, the oil filter was already installed in the oil cooler when we bought it from the dealership. We never even touched it. For 2, there was tamper seal installed on the oil cap. That’s something that we don’t use. Walmart uses that. Because they’ve had shady people loose their drain plug and/or oil filter to cause intentional damage to their engine so that Walmart would be liable to replace it for them. The tamper seal was also installed on your drain plug. We have pictures of all of this and showed it to you. The fact is, you had your oil changed sometime between in the 11k miles since we replaced the oil cooler, but apparently don’t remember… again too much pot smoking I suspect. We quoted you $500 to re replace the oil cooler if it were to break in the process of trying to remove the oil cap. We like to prepare people for the worst case scenario ahead of time. You were not prepared to chance it, so we pulled the vehicle out. I’m glad to hear that the worst case scenario didn’t end up happening. More money for weed. Enjoy.

- STR Automotive
5

Since opening their doors, STR has delivered honest consistency in automotive repairs and service on my vehicles as well as my friends, family and customer vehicles. I am glad I have been able to support a locally owned business from the beginning. With a great group of individuals skilled in their craft it’s easy to make a great customer experience. Thanks STR!

5

Got me in quickly, kept me updated on everything, super nice.

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