I took my car in for them to diagnose the oil leak on my 2002 mustang, they took it in a said that it was an oil pressure sensor and when I was called they said they also found a few things like a loose hose and a few loose bolts and that they tightened those down. They quoted the oil pressure sensor repair at 150$ before taxes and me being an aspiring mechanic I wanted to do the repair myself. Once I told the woman on the phone I planned to do the repair myself she gave me the worst attitude possible and when I picked up the car the attitude continued and she also told me that because I did not have them repair my car that they went back in and backed out the bolts that were tightened up. NEVER COME HERE!
I'm sorry you had a bad experience, but let me clarify a few things. Your 2002 Mustang was so low that we had a difficult time even getting the car in to the air. We spent an hour getting the car lifted. We only charged you $20. We correctly diagnosed the oil pressure sensor which was the problem you brought the car in for. While diagnosing it, we noticed a few other issues from your work on the car. The loose boot was fixed (at no charge). The loose bolts on your strut mount were never tightened in the first place. We noted them and had every intention of tightening them for you when we did the work. We never got a chance to do that because you got back to us so late in the day and declined the work. I listened to the phone conversation. It did not sound to me that she had an attitude. She sounded very pleasant. I've heard her have an attitude, and that was not it. She was likely a little annoyed since she stayed past closing time to allow you to pick up your vehicle. I hope you have a long successful career as a mechanic, God knows we need more of them. If your work on your own car is any indication of the quality that you intend to produce, you've got a long ways to go.
- STR Automotive